June 14, 2021

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Flight attendant loses 2 teeth in assault by passenger

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A Southwest Airlines flight attendant lost two teeth when she was attacked by a passenger this weekend, and the president of her union calls it part of a disturbing increase in unruly passengers

DALLAS — A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in the attack last weekend, according to a union president, who complained to the airline’s CEO about unruly passengers.

“Unfortunately, this is just one of many occurrences,” said the union president, Lyn Montgomery. She said there were 477 incidents of “misconduct” by passengers on Southwest planes between April 8 and May 15.

A Southwest spokesman said Tuesday that the incident happened Sunday morning after a flight from Sacramento landed in San Diego and involved a female passenger.

“The passenger repeatedly ignored standard inflight instructions and became verbally and physically abusive upon landing,” said the spokesman, Chris Mainz. He said police were asked to meet the plane when it arrived in San Diego, and the passenger was taken into custody.

Neither the passenger nor the flight attendant were identified. The flight attendant went to a hospital for treatment and was later released. Southwest flew a friend to San Diego to be with her.

“I’ve been in the industry since 1992, and this is the worst ever,” Montgomery said in an interview. “People seem to be more angry. When they’re asked to do something, compliance seems to be more difficult.”

Southwest and most airlines train flight attendants to de-escalate tense situations with unhappy travelers. Montgomery said those tactics are growing less effective and a small number of passengers are becoming bolder in challenging the authority of crew members.

Montgomery, the president of Local 556 of the Transport Workers Union, wrote about the weekend attack in a letter to Southwest CEO Gary Kelly.

Montgomery asked Kelly to lobby federal officials for more federal air marshals on flights and to ban passengers who violate rules instead of putting them on another flight. She said flight attendants are concerned about Southwest’s plan to resume selling alcohol on board planes. Many recent cases that have caught FAA’s attention involving passengers who were drinking.

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